Frequently Asked Questions
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All payments & deposits are final and non refundable. There are NO REFUNDS!
Quotes and Proposals do not guarantee availability of rental equipment. Equipment will be reserved only upon receipt of a signed rental contract and up to a 50% non-refundable deposit. Final payment is due 2 days before your rental date. You will receive our contract in your email and you are required to read it, ask questions about it, then digitally sign it. All rules and regulations are listed in your contract. Please provide phone #'s that we can call the days before and the day of the event.
Cancellations (Up to a Non-Refundable 50% deposit) ALL PAYMENTS ARE FINAL!
When you reserve any of our items and any accessories, we immediately remove them from our inventory and we plan the installation. This equipment and time are committed to you and your event only! Therefore, any cancellation received within 8 days of the installation date will be charged 100% of the total rental order.
Additions made before noon 2 days before delivery are welcome, but subject to availability. If an order is canceled or reduced with less than 7 days notice, your original rental invoice amount will be due since we will not be able to rent those items with such a short notice. There are NO REFUNDS if you have a credit balance due to changes.
Tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain. However there may be situations, particularly those involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected. People must leave the tents during such conditions. In the event of a predicted or actual storm or excessive winds, we may dismantle any equipment that has been previously installed to ensure safety of all involved.
Bouncers and inflatables are not designed to handle severe weather like winds in excess of 20 mph, lightning, or flooding. Please remove all riders from units, unplug units, and if possible put units away and call our office.
Weather cancellations are done on a case by case basis, usually the day before or early the day of your event. We have no control of the weather and dont know what the weather is like in your area. Please use caution and consider the safety of your guests. A rain check will be given out if you cancel your event due to weather as long as we haven't set up your event and will be good for 1 year. There are NO REFUNDS!
Delivery and Pick-up Times & Fees
We usually schedule transport 2 to 3 days before the event and we will contact the designated onsite person to make the arrangements you requested.
Please have an ONSITE person at the location upon our arrival to give us access, instruct us for correct placement of all equipment, and for us to give instructions on its use. Moving equipment once placed will result in additional charges. Please have the ONSITE person there when we arrive for pickup to address any questions about possible missing or damaged equipment and to give us access to the location.
Please note we seldom have the ability to provide delivery or pickup at a specific time until 3 days before your event and can be delayed at other events. We do try to arrive when we scheduled and will call ahead.
Transportation fees are determined by delivery type, order size and zip code. Standard pricing includes delivery and pickup via level portage not over 50 feet from our truck(s). If access to the installation site is more difficult, additional labor charges will be assessed after our site inspection.
Delivery: Includes setup of specific items like inflatables, tents, & dance floors. Does not include setup of items like tables, chairs, linens, ETC. All items must be able to be dollied to their location. Items that have to be hand carried for whatever reason will incure an additional charge.
Pickup: All items that were not setup by us, must be in the same condition and placement when we arrive for pickup. (example, tables and chairs must be broken down and stacked.) If we have to breakdown your items, you will be charged.
Preparation for Installation and Takedown:
Call Before You Dig!
It is the responsibility of the client to advise us where the utilities lines are located. Always call 811 before you allow staking. One easy phone call starts the free process of marking your underground utility lines. THIS IS YOUR RESPONSIBILITY! We will stake all equipment to the ground. Please notify us of your type of surface. We can stake on the following: Dirt, Gravel, Grass, Asphalt & Rock (additional charges apply for asphalt and rock). We can not stake on cement, water barrels must be used at an additional charge and you must provide the water and notify us when placing order.
All items need at least a 4ft wide path for hand truck use. Carrying items by hand will result in additional fees.
For a traditional tent, the first step our crews take installing a tent is to spread it flat on the ground in the area where it will be erected. It is important that the client has cleared the area of obstructions before we arrive onsite. Post-event, the tent must be totally empty before we can take it down. If our crew has to clear the site before setup or take down, additional labor fees will be applied due to the additional time and delay. All equipment, like tables & chairs, must be stacked and ready for us to pickup. Should we have to break down equipment, additional fees will be applied.
For all bouncers and inflatables, your inflatable needs a flat area for us to set it up on. The area must be clear of all debris, including doggy mines, lawn furniture, rocks, & any other obstacles. An working outlet must be within 50ft of the unit. The unit will stay plugged in the entire time.
Park reservations: We can only setup at approved city parks. Permit from the city and generator required for all parks, no water units. Your responsible for getting permit. All city parks require generators, provide your own or rent one from us.
For pickup of the unit we need it to be inflated, up in working condition. We will go through the unit for a quick inspection, then take it down. If the unit is extremely dirty, you will be charged a minimum of $50 an hour to clean it. Only turn off the unit if severe weather occurs or if the unit will stay the night, but inflate the unit first thing in the morning so it has time to dry before we arrive for pickup. If, upon our arrival for pickup the unit is deflated, there is a min $50 fee to bring it back to our warehouse to inflate, dry, & inspect it correctly. The unit needs to be returned in the same condition you received it. If the unit is wet and you didn't rent it as a water unit, there is a min $50 fee to dry the unit off.
Setup time for inflatables: We do arrive early, when possible, to setup your inflatable, it does not affect your actual rental time. We will call you to ask and let you know we are on our way to deliver and setup your unit.
If there is a balance, Final payment is due upon our arrival before setup. Drivers do not accept credit cards or carry cash for change. NO CHECKS except from government organizations or business.
Damaged and Missing Items:
Once we deliver the rental item(s), these items becomes the clients responsibility. Please understand that we must charge for the repair or replacement of the lost and/or damaged items.
Still have a question? Call or email: firstname.lastname@example.org or call at 325-450-3777